Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
8.0
Location
7.7
Service
7.4
Dining
5.9
Guest reviews
6.8/10
based on 7 reviews
4/5
based on 1028 reviews
8.6
8.6/10 based on 1333 reviews
#192 of 432 hotels in Florence based on Tripadvisor
Roger
United States,
February
2024
7.8/10
I had a wonderful stay at the hotel. The rooms were spacious and very clean, providing a comfortable environment. The service was exceptional, with the staff being incredibly kind and helpful. The location was convenient for sightseeing and exploring the city, although a bit far from the center. The dining options were good, offering a variety of choices. Overall, a great value for the money.
Rooms
8.0
The rooms seemed to have AC and were spacious and very clean.
Service
9.0
The service was exceptional with incredibly kind and helpful staff.
Location
7.0
The hotel was convenient to sightseeing venues by taking a short tram train to/from the SMN train station.
Dining
7.0
The dining experience was good with a selection of fruit, breads, meats, and eggs.
Facilities
8.0
The hotel offered various amenities and services to make the stay comfortable.
Jon
United Kingdom,
December
2023
8.0/10
The hotel offers spacious and modern rooms that are fantastically clean, but there were noise disturbances at night. The service was very courteous, with a generous room upgrade provided, although there were some delays due to technical issues. The location is convenient, with easy access to tram and bus stations, making it ideal for exploring the city. The dining experience, although good with a variety of buffet options, could have been more cheerful. Overall, a great value for money stay with top-notch cleanliness and comfort.
Rooms
8.0
The rooms were fantastic, spacious, and modern, but noise at night was a drawback.
Service
9.0
The service was very courteous, and a room upgrade was provided at no extra cost.
Location
8.0
The hotel's location is convenient with nearby tram and bus stations for easy access to tourist attractions.
Dining
7.0
The dining experience offered a variety of buffet options but lacked a cheery atmosphere.
Facilities
Facilities were good, including room service, dry cleaning, and laundry services.
Mike
United Kingdom,
December
2023
8.0/10
I had a wonderful stay at the hotel. The rooms were spacious, newly decorated, and impeccably clean, making for a very comfortable experience. The service was exceptional with friendly and helpful staff. The location was convenient, with easy access to public transportation. However, the dining experience left something to be desired. Overall, great value for money.
Rooms
9.0
The rooms were spacious, newly decorated, and impeccably clean.
Service
9.0
The staff was very friendly and helpful.
Location
8.0
The location was convenient with easy access to public transportation.
Dining
6.0
The dining experience was not the best.
Facilities
8.0
The facilities were well-maintained.
Curtis
United States,
July
2023
5.0/10
Upon arriving, the rooms had a somewhat stale odor, but they turned out to be cozy and the arrangement of two adjoining rooms was a pleasant surprise. The size was a bit small for our liking, though.
Rooms
7.0
The rooms had a stale smell at first, but they were ultimately very cozy. The two adjoining rooms were a nice touch, even though they were a bit small.
Service
5.0
Our interaction with the staff wasn’t the best, as they were quite rude and unhelpful. It took them two hours to resolve a technical issue, which was frustrating.
Location
6.0
The location was convenient for relaxing after a day out, but it was not ideal due to noise from the nearby tram line. On the bright side, being by the river was nice for strolling.
Dining
5.0
Our dining experience was subpar. There was a chaotic setup with one person handling everything, resulting in long queues. The selection was basic and not a great value for money.
Facilities
The facilities were not extraordinary, but they served their purpose adequately.
Elizabeth
United Kingdom,
June
2023
6.8/10
I had a wonderful stay at the hotel with its nice and spacious rooms, just the bed could have been softer. The location was perfect for getting around easily, especially with the tram nearby. However, the dining experience was a letdown with subpar food options throughout the stay.
Rooms
8.0
The rooms were spacious and clean, making my stay very comfortable.
Service
6.0
The staff's attitude was a bit stiff, not overly friendly or helpful.
Location
9.0
The hotel's location was absolutely perfect, steps away from the trolley and a beautiful park, but a bit lacking in throw pillows for comfort.
Dining
5.0
The dining options were disappointing, offering the same poor quality fare consistently.
Facilities
7.0
The facilities were good overall, but there were some areas that could be improved for a more enjoyable stay.
Todd
United States,
June
2023
7.8/10
My stay at Starhotels in Italy left me with a great overall impression. The rooms were nice, clean, and quiet, with a comfortable bed, but the shower pressure was a bit low. The location was perfect, just steps away from transportation into the heart of Florence, though a bit dark in some areas. The dining options were generally good, offering a wide selection, but not replenished promptly. The service was adequate overall, but there were instances of stiffness and rudeness from some staff members.
Rooms
8.0
The rooms at Starhotels were nice, clean, and quiet, providing a comfortable stay despite the low shower pressure.
Service
7.0
While the service at Starhotels was generally adequate, there were moments of stiffness and rudeness observed from some staff members, which slightly impacted the overall experience.
Location
9.0
The location of the hotel was absolutely perfect, just steps away from convenient transportation and a beautiful park for outdoor activities, despite some areas being a bit dark.
Dining
7.0
The dining experience offered a good selection, but there were delays in replenishing items, which could have enhanced the overall quality.
Facilities
8.0
The facilities at Starhotels were satisfactory, providing the necessary amenities for a comfortable stay.
Ian
United Kingdom,
May
2023
7.4/10
The hotel offers small but super comfortable rooms with a special bathroom setup and a small balcony outside. The service is extremely helpful and fluent in English, a lovely touch with the bags being carried up the steps. The location is convenient with some noise from the nearby tram line. The dining experience, although good, could have a wider selection to match the hotel's level. Overall, a comfortable stay with minor room for improvement.
Rooms
8.0
The rooms were small but super comfortable with a special bathroom and a small balcony outside.
Service
9.0
The service was extremely helpful and fluent in English, including assistance with carrying our bags up the set of entry steps.
Location
7.0
The location is convenient nearby the tram line and a good 20-minute walk to Florence center.
Dining
6.0
The dining options, though good, could have more variety to match the hotel's standard.
Facilities
7.0
The hotel offers basic facilities with potential for enhancement in dining choices.
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